Complaints Policy
At Click2Refund, we are committed to delivering excellent service. However, if you are dissatisfied with any aspect of our work, we want to hear from you so we can put things right.
How to Make a Complaint?
You can contact us in the following ways:
By Email
Send your complaint to: complaints@click2refund.com
What Happens Next?
Acknowledgement
We will acknowledge your complaint within 4 business days, confirming we’ve received it and that we are investigating.
We aim to resolve all complaints as quickly as possible. In most cases, this will be within 15 business days, but it may take up to 8 weeks depending on the complexity of the case.
Investigation
Final Response
Once our investigation is complete, we’ll send you a Final Response explaining our decision and any further steps.
If You're Not Satisfied
If you are not happy with our Final Response, or if 8 weeks have passed without resolution, you may refer your complaint to the Claims Management Ombudsman, free of charge.
C2Refund
© 2025. C2R. All rights reserved.
Support
Talk to us
enquiries@c2r-crypto.com
+146389269283
C2R-Crypto is a professional claims management company, legally registered and operating as an Ontario Business Corporation. The company is committed to providing services related to the recovery and management of digital asset claims, including cryptocurrency disputes and loss investigations. Business Number (BN): 783481112. Registry ID: 2607103.
C2R-Crypto maintains its registered office at Toronto, Ontario, and is listed as an Active corporation under the jurisdiction of the Province of Ontario. The company was officially incorporated on November 21, 2017, and operates in full compliance with applicable Canadian business and consumer protection laws.
Registered as a corporation under the Ontario Business Corporations Act, C2R-Crypto provides secure, transparent, and client-focused services. For complete company details and verification, please refer to the official registry source: Ontario Business Registry.